Privacy Policy

Last updated: September 2026

1. Who We Are

Elixir Minerals Ltd is the data controller for personal data collected through this website (elixirminerals.co.uk). We are a UK specialist industrial mineral supplier. For data protection enquiries, contact us at info@elixirminerals.co.uk.

2. Data We Collect

We collect and process the following categories of personal data:

  • Contact information: name, company name, business email address, telephone number
  • Enquiry content: messages submitted via our contact and sample request forms, application and product information provided
  • Delivery information: postal address provided for sample requests

3. How We Use Your Data

We use personal data for the following purposes:

  • Responding to enquiries submitted via our contact forms
  • Processing sample requests and arranging sample dispatch
  • Delivering technical documentation (TDS, SDS, CoA) upon request
  • Maintaining records of commercial enquiries and supply relationships
  • Preventing spam and abuse of our contact and documentation request forms

Our lawful basis for processing is legitimate interests (responding to enquiries, commercial relationship management, and preventing spam/abuse of our forms).

4. Data Retention

Enquiry and contact data is retained for 3 years from the date of last contact. Sample and documentation request records may be retained for longer where required for commercial relationship records.

5. Third Parties

We may share data with the following third-party service providers:

  • Web3Forms — processes and delivers form submissions from our contact and documentation request forms
  • hCaptcha — spam and bot protection on our forms
  • Our South African production partner — where supply enquiry context requires it
  • Email service providers — for delivering responses and documentation

We do not sell personal data to third parties.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request rectification of inaccurate data
  • Request erasure of your data (the "right to be forgotten")
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Data portability

To exercise any of these rights, contact us at info@elixirminerals.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

This website uses cookies. For full details of the cookies used and how to manage your preferences, see our Cookie Policy.

8. Changes to This Policy

This policy may be updated from time to time. The date of the most recent revision is shown at the top of this page. We recommend checking this page periodically for any changes.

9. Contact Us

For any questions about this privacy policy or how we handle your personal data, contact us at:

Elixir Minerals Ltd
Email: info@elixirminerals.co.uk